Contact & Support
We're here to help! Get in touch with our team for support, feedback, or questions.
Get in Touch
Response Times
General Support24-48 hours
Technical Issues12-24 hours
Critical Bugs4-8 hours
Business Inquiries2-3 business days
Common Questions
Account & Billing
- • How to cancel your subscription
- • Upgrading or downgrading plans
- • Payment method updates
- • Account deletion requests
Features & Usage
- • Understanding generation limits
- • Using the Workshop effectively
- • Managing your message library
- • Conversation tracking features
Technical Support
- • Login or authentication issues
- • Performance problems
- • Mobile app troubleshooting
- • Data export requests
Feedback & Suggestions
We love hearing from our users! Share your ideas for new features, improvements, or general feedback.
feedback@coldgenai.comAdditional Resources
Documentation
Learn how to get the most out of ColdGen with our comprehensive guides.
View Documentation →Critical Issues
For critical security issues or service outages affecting multiple users, please contact us immediately.
critical@coldgenai.com